Responsible Gaming

Gamble responsibly

Gambling involves risk and there is no guaranteed way to win. Every wager is independent, and previous results do not make a future result more or less likely. A winning streak does not mean that a win is due, while a loss does not mean that a win will follow. Games are designed to produce random outcomes, and the odds are not changed by how long you play or how much you spend.

Before using an online casino, consider whether gambling is suitable for your circumstances. You should be of the legal gambling age that applies to you in Australia and use gambling services only where permitted by law. Do not gamble if you are under the influence of alcohol or other substances, feeling distressed, or trying to recover money that you have already lost.

• Decide how much time and money you can afford to spend before you start.
• Treat gambling costs as entertainment expenses, not as an investment.
• Keep gambling separate from essential spending such as rent, bills, food and education.
• Do not borrow money, use credit for gambling or sell possessions to continue playing.
• Avoid chasing losses by increasing stakes or playing for longer than planned.
• Take regular breaks and stop when your planned session or budget has ended.
• Keep your account details private and do not allow other people to use your account.
• Never gamble on behalf of another person or ask someone else to gamble for you.

It can help to keep a simple record of deposits, withdrawals, time spent playing and the results of your sessions. Reviewing this information may give you a clearer view of your gambling habits. Remember that a session may cost more than the amount you deposit if you continue to redeposit or extend your playing time.

Tools to help you stay in control

Planning ahead is one of the most effective ways to keep gambling within safe boundaries. Account and gaming controls may be available to help you manage your activity. The exact controls, availability and settings can vary, so review the options shown in your account and read any relevant terms before using them.

Deposit and spending limits

Where available, you may be able to set a maximum amount that can be deposited or spent during a selected period. Choose an amount that fits comfortably within your entertainment budget. A limit should be set before gambling begins, and it should not be treated as a target to reach. If a limit is reduced, the lower setting should take effect in accordance with the applicable account process. Requests to increase a limit may involve a waiting period or other safeguards.

Time reminders and breaks

Long sessions can make it harder to keep track of time and spending. Use available time reminders, schedule breaks and decide in advance when you will finish. Moving away from the screen, doing another activity or speaking with someone you trust can help you maintain perspective.

Temporary breaks and self-exclusion

If you need distance from gambling, consider taking a temporary break or requesting self-exclusion. Self-exclusion is a stronger restriction intended to prevent access for a selected period or until a required review takes place. Once requested, it may not be possible to cancel, shorten or reverse the restriction before it ends. Do not open another account or use another person's account during a break or self-exclusion period.

If you decide that you no longer want to gamble, you can ask for your account to be closed. Account closure and self-exclusion are different measures, and you should choose the option that best reflects your needs. If gambling is causing harm, self-exclusion and professional support can be useful together.

Protecting young people

Gambling services are intended for adults who meet the applicable legal age requirements. Keep devices, passwords and payment methods secure, and do not allow children or other unauthorised people to access your account. Parental controls, device restrictions and payment controls may also help reduce accidental access to gambling services.

Recognising when gambling may be harmful

Gambling-related harm can develop gradually and may affect finances, relationships, work, study, mental health and general wellbeing. You do not need to wait until a serious problem has developed before seeking help. Support is available for people who gamble, as well as family members, friends and others affected by someone else's gambling.

It may be time to pause and seek support if you find that you are:

• Spending more money or time gambling than you intended.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Chasing losses or increasing bets to try to recover money.
• Hiding gambling, losses or account activity from family, friends or colleagues.
• Borrowing money, missing bills or experiencing financial stress because of gambling.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Gambling to escape sadness, stress, loneliness or other difficult feelings.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, sleep or personal responsibilities.
• Trying repeatedly to stop but returning to gambling despite the consequences.

If any of these signs apply, stop gambling and speak with someone you trust. Consider removing access to gambling funds, taking a break or requesting self-exclusion. A qualified counsellor or financial counsellor can help you understand your options without judgement. Seeking help early can make it easier to regain control.

If gambling has contributed to thoughts of self-harm or suicide, treat the situation as urgent. Contact emergency services in Australia or a crisis support service, and stay with a trusted person if possible. Gambling support services can also help connect you with appropriate assistance.

Getting support in Australia

You can seek confidential gambling support through recognised Australian services, including Gambling Help Online and state or territory gambling counselling services. These services may offer information, online support, counselling and guidance about financial or relationship concerns. Availability and eligibility can differ by location, so use the official service information relevant to your state or territory.

You may also wish to speak with your general practitioner, a mental health professional, a financial counsellor or a trusted family member or friend. If you are supporting someone else, remember that you can seek help for yourself as well. Setting clear financial boundaries, avoiding lending money for gambling and encouraging professional support may be useful steps.

If you need help with a gambling control, account restriction or self-exclusion request, use the support or account-management options available on the Hellspin Casino website. Do not continue gambling while waiting for assistance if you believe you are losing control. A support request does not replace professional counselling, financial advice or urgent crisis assistance.

Responsible gambling is an ongoing choice. Review your habits regularly, keep your limits realistic and be prepared to stop when gambling no longer feels enjoyable or affordable. Hellspin Casino encourages every player to make informed decisions and seek support whenever it is needed.