Privacy Policy

Information we may collect

When you use Hellspin Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with us, the services you use and the checks that may be required before or during your play.

Account and contact information

This may include your name, date of birth, residential details, country of residence, username, password, telephone details and email address. We may also collect information you provide when you contact customer support, make an enquiry, report a problem or give feedback. Communications with support may be recorded or retained so that we can respond consistently, investigate issues and improve our service.

Identity and verification information

To help confirm that an account belongs to the correct person and to support safer gambling and fraud prevention, we may request identity or address documents and related information. This can include copies or details from identification documents, proof of address, information about the source or use of funds where appropriate, and results from verification checks. We only seek information that is relevant to the checks required for the service or for our legal and security responsibilities.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, winnings, account balances, payment methods and other transactions. Payment information may be processed through payment providers, and we may receive information needed to confirm a transaction without receiving or storing all sensitive payment details ourselves. Transaction records help us operate your account, respond to queries, detect unusual activity and meet record-keeping obligations.

Technical, device and usage information

When you access the website, we may receive technical information such as your internet protocol address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, session information and the date and time of activity. We may also collect information about how you use website features, including error reports and security events. This data helps us maintain performance, identify suspicious activity, troubleshoot problems and understand general usage patterns.

How we use information

We use personal information for purposes connected with providing and managing Hellspin Casino services. We try to collect and use information that is reasonably necessary for the relevant purpose and to handle it in a fair and secure manner.

• Create, administer and secure your player account.
• Confirm your identity, age, eligibility and account details where checks are required.
• Process deposits, withdrawals, wagers, bonuses or other account activity in accordance with the applicable terms.
• Provide customer support, answer questions, investigate complaints and resolve technical or account issues.
• Detect, prevent and investigate fraud, money laundering, account misuse, collusion, unauthorised access and other suspicious or unlawful activity.
• Maintain the safety, integrity and fairness of the website and gaming services.
• Send service messages about your account, security, transactions, changes to services or important policies.
• Send marketing communications where permitted and where you have provided consent or another valid permission applies.
• Analyse general trends, test features, improve website performance and develop a better user experience.
• Meet legal, regulatory, taxation, security and responsible gambling obligations that apply to the services.

Where information is used for marketing, you can ask us to stop sending marketing communications. Even after you opt out of marketing, we may continue to send essential service, security or account messages where these are needed to manage your relationship with us.

Sharing information

We may share relevant information with service providers that help us run the website and provide services. These providers may support payment processing, identity verification, fraud prevention, customer support, technology, hosting, security, analytics and communications. They should receive information only where it is relevant to their role and are expected to handle it securely.

Information may also be shared where necessary to comply with a lawful request, protect players or the public, investigate suspected wrongdoing, enforce applicable terms, protect our rights or support a business transfer. We do not treat personal information as a product to be sold to unrelated parties for their own marketing.

Cookies, security and storage

Cookies and similar technologies

Hellspin Casino may use cookies and similar technologies to remember preferences, keep you signed in where appropriate, support account and security functions, measure website performance and understand how visitors use the site. Some cookies are necessary for core features, while others help with analysis, personalisation or marketing.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may be affected. Browser settings and cookie controls may differ between devices and browsers, so you should check the options available on the device you use.

Protecting personal information

We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures and staff or provider practices intended to protect confidential information.

No website, online account or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and contacting support promptly if you believe your account or information has been accessed without permission.

Storage and retention

Personal information may be stored by us or by service providers working on our behalf. Depending on the services used and the location of those providers, information may be processed in Australia or another country. We take reasonable steps to ensure that information is handled with appropriate safeguards wherever it is processed.

We keep information for as long as it is needed for the purpose for which it was collected, to manage an ongoing relationship, resolve disputes, protect our interests or meet legal and operational requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our processes.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

To exercise these data rights, contact support@hellspincasino.wtf. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information or making changes. This is a security measure designed to prevent personal information being disclosed to the wrong person.

• Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
• Correction: tell us about information that is inaccurate, out of date or incomplete so that it can be reviewed and corrected where appropriate.
• Deletion: ask for information to be deleted where it is no longer needed or where another valid basis for deletion applies. Some information cannot be deleted immediately because it must be retained for legal, security, dispute or record-keeping reasons.
• Marketing consent: withdraw consent to promotional emails or other direct marketing. Your request will not normally affect the lawfulness of marketing sent before the withdrawal.
• Questions or complaints: contact us if you have concerns about how your personal information has been collected or used.

We will consider requests fairly and respond within a reasonable timeframe. In some cases, we may be unable to fulfil a request fully, for example where doing so would affect the rights of another person, compromise security, interfere with fraud prevention or conflict with a legal record-keeping obligation. If this happens, we will explain the relevant limitation where we are permitted to do so.

Updates and further information

This Privacy Policy may be updated from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Where a change is important, we may provide a notice through the website or another suitable communication channel. We encourage you to review this page periodically so that you understand how your information is handled.

This policy is intended to provide clear general information about privacy at Hellspin Casino. It should be read together with the website terms, responsible gambling information, cookie controls and any notices presented when you provide personal information. If you have a privacy question, want to make a data request or need help understanding your choices, contact support@hellspincasino.wtf.