Cookies Policy

1. What are cookies?

Cookies are small text files placed on your computer, mobile phone, tablet or another device when you visit a website. They allow the website to recognise your device and remember certain information about your visit. Cookies may be temporary, meaning they are deleted when you close your browser, or persistent, meaning they remain on your device for a set period or until you remove them.

The term cookies may also include other similar technologies, such as pixels, tags, software development kits, local storage and device identifiers. These technologies can perform functions similar to cookies, including remembering preferences, measuring website activity and supporting security. In this policy, we use the word cookies to refer to cookies and similar technologies unless stated otherwise.

Cookies do not usually contain information that directly identifies you, such as your name or contact details. However, information collected through cookies may be linked with information we hold about you, such as account, device or usage information. Where this occurs, the information is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

First-party and third-party cookies

First-party cookies are placed by Hellspin Casino or by a service operating on our behalf. Third-party cookies are placed by another organisation whose services or content may be used on the website. For example, third-party providers may help us with security, website performance, analytics, advertising measurement or customer support. Those providers may process information under their own privacy notices and terms.

2. How we use cookies

We use cookies for different purposes. Some cookies are essential because the website may not operate properly without them. Other cookies are optional and help us improve our services, understand visitor behaviour or provide more relevant communications. The types of cookies used may change as our website, services and technical providers change.

• Strictly necessary cookies: These support core website functions, including page navigation, account access, session management, fraud prevention, security controls and the correct delivery of requested services. They may also help us remember selections that are necessary for a transaction or secure session.
• Security and authentication cookies: These help identify legitimate sessions, protect accounts, detect unusual activity and reduce the risk of unauthorised access, automated abuse or other security threats. Blocking these cookies may affect your ability to use account or gaming features.
• Functionality cookies: These remember choices and preferences, such as language, region, display settings or other options selected during a visit. They are intended to make the website easier and more consistent to use.
• Performance and analytics cookies: These help us understand how visitors interact with the website, including which pages are viewed, how visitors move through the site and whether pages or features work as expected. The information may be used to identify errors, improve performance and develop the website.
• Advertising and measurement cookies: Where used and permitted, these may help measure campaigns, understand the effectiveness of promotional communications and limit the repeated display of the same message. They may also help deliver information that is more relevant to your interests.
• Preference and consent cookies: These remember choices made about cookies and certain website settings. They help ensure that your preferences are applied consistently during later visits.

We may use aggregated or de-identified information from cookies for reporting, research, service improvement and security monitoring. Aggregated information is combined so that it does not ordinarily identify an individual. De-identification may reduce the ability to connect information with a person, but no online security measure can guarantee that information will never be re-identified or misused.

Cookies are not used to override responsible gambling choices, self-exclusion arrangements, account restrictions or other protections. If you have selected a responsible gambling setting or restriction, relevant information may need to be retained and applied so that the setting operates as intended. More information about responsible gambling is available in the relevant section of the website.

3. Your choices and cookie controls

You may be able to accept, reject or manage optional cookies through a cookie banner, preference centre or other controls provided on the website. Your choices may be stored in a preference cookie so that we can remember them. If you clear your cookies, use a different browser or change devices, you may need to make your selections again.

You can also manage cookies through your browser settings. Most browsers allow you to see stored cookies, delete existing cookies, block all cookies or block cookies from particular websites. Browser controls vary, so you should consult your browser provider's instructions for details. You may also be able to manage certain advertising preferences through device settings or industry tools.

If you choose to block or delete cookies, some parts of the website may not function correctly. You may be unable to log in, maintain a secure session, remember preferences, complete certain activities or access features that require authentication. Blocking optional cookies should not normally prevent access to basic website content, but your experience may be less personalised and some settings may not be retained.

Do-not-track signals

Some browsers and devices offer do-not-track or similar settings. There is no single industry standard for responding to these signals, so the website may not respond to every such setting in the same way. Where relevant, your cookie choices should be made using the controls provided on the website or through your browser.

Mobile devices

If you access the website through a mobile device, information may also be collected through mobile identifiers, operating system settings or application technologies. Your device may provide controls for resetting advertising identifiers, restricting tracking or managing permissions. The options available depend on your device and operating system.

4. Cookie information, changes and contact

The information collected through cookies may include your IP address, approximate location, browser type, operating system, device characteristics, website pages viewed, links selected, visit dates and times, session information and interactions with website features. Depending on the technology used, it may also include information about how you arrived at the website or whether you interacted with a communication. We use this information for the purposes described in this policy and our Privacy Policy.

Cookies may be stored for different periods. Session cookies generally last only while your browser is open. Persistent cookies may remain for a period determined by their purpose, the service provider and applicable requirements. We aim to retain information only for as long as reasonably necessary for the relevant purpose, security, legal, accounting or operational needs.

Information collected through cookies may be processed by Hellspin Casino, service providers and other parties involved in operating, securing, analysing or improving the website. Some providers may process information outside Australia. Where information is disclosed or transferred, reasonable steps are taken to support appropriate handling, security and privacy protections in accordance with applicable requirements.

We use reasonable technical and organisational measures to protect information collected through the website. However, internet communications, websites and electronic storage are not completely secure. You should use a current browser, keep your devices protected and avoid sharing account credentials or allowing other people to access your logged-in session.

We may update this Cookies Policy from time to time to reflect changes in technology, website functions, service providers, legal obligations or our practices. When changes are made, the updated version will be published on the website with a revised effective date where appropriate. We encourage you to review this page periodically. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.

If you have questions about this Cookies Policy, your cookie preferences or the way information is handled, please use the contact or privacy channel made available on the website. Do not include passwords, payment details or other sensitive information in an initial enquiry unless specifically requested through a secure process.